Every international shipment has to pass customs in the destination country. Clearance means that the goods are declared, the required documents are checked, and any duties or taxes that apply are paid before release. Missing or inconsistent paperwork is the most common reason for delays. We help you prepare the commercial invoice, the packing list and the other documents the destination requires, and we tell you what to expect for your goods. If customs places a shipment on hold, the status on your tracking page changes to Custom Hold, and the page shows the clearance amount to settle so the cargo can be released. Contact us if you are unsure which documents your shipment needs.